Data Deletion Instructions
You can ask us to delete the personal data we hold about you at any time.
How to request deletion
Email: write to support@alfasystemscv.com with the subject Data deletion request. Include your name and the phone number or email address you used on Journeys.
Operators can also request that their whole account be closed and deleted in the same way.
What happens next
- We confirm receipt within 7 days.
- We may ask you to verify your identity so that no one else can delete your data.
- We complete the deletion within 30 days and confirm when it's done.
What we delete
Your contact details, booking history, WhatsApp message history, and any account you hold with us. We also delete your data from our analytics tools where possible.
What we may need to keep
We may keep limited records where the law requires it, such as invoices and payment records for tax purposes. These are kept securely and deleted once the legal period ends.
Data held by Operators
If you booked with an Operator, they may hold their own copy of your booking details outside Journeys. Please contact the Operator directly to request deletion of that copy. We will tell them about your request where we can.
Meta data
Data shared with Meta through the Meta Pixel or WhatsApp is also subject to Meta's own policies. You can manage it through your Facebook, Instagram or WhatsApp settings.
Questions
support@alfasystemscv.com · WhatsApp +254 182 577540